• Accurately perform basic accounting tasks, including debits, credits, and basic auditing.
• Proficiently operate a ten-key calculator.
• Exhibit good organizational skills.
• Be flexible, adaptable to change, and accept direction, as required, in varied work settings, weather conditions, cultures, and geography.

• Ranked and services as a specialist in another function on at least one Level IV or V relief operation or Chapter Disaster Services supervisor or chapter manager for at least one year.
• Assist the manager in the supervision of staff
• Accurately explain the Red Cross Disaster Services Program
• Provide support to staff assigned to the site.
• Develop and support spontaneous volunteers and affected chapter paid and volunteer staff to build capacity.
• Implement and support Disaster Services regulations and procedures.
• Communicate effectively orally and in writing.
• Be flexible, adaptable to change, and accept directions, as required, in varied work settings, weather conditions, cultures, and geography.

• Install, program, and operate two-way radios, satellite, cellular, paging, and fax equipment for disaster relief operations.
• Install telephone lines, jacks, instruments, PBXs, TDD, etc.
• Be familiar with, and have operated, Red Cross communication equipment (47.42 MHz)
• Provide equipment resource management using Non-expendable Inventory Sheet (ARC 4611C) or the equivalent.
• Maintain equipment records, both hard copy and computer database.
• Communicate effectively orally and in writing
• Red and be familiar with Communications, ARC 3058.
• Be flexible, adaptable to change, and accept direction, as required, in varied work settings, weather conditions, cultures, and geography.

• Local experience with disaster response to include completing damage surveys or experience in the Damage Assessment function on local disaster responses, accurately completing F5739 and F6758.
• Complete the On-Site Detailed Damage Assessment Worksheet (F5739) in field settings, accurately documenting damage information by dwelling type and damage classification.
• Acquire, read, understand, and interpret various types of maps.
• Communicate damage and impact information via phone, radio, or other means.
• Gather required information with minimal supervision or direction.
• Understand the basic responsibilities of the Disaster Services functions.
• Exhibit basic computer operation skills.
• Communicate effectively orally and in writing.
• Be flexible, adaptable to change, and accept direction, as required, in varied work settings, weather conditions, cultures, and geography.

• Accept direction from function supervisor.
• Thorough knowledge of computer hardware.
• Working knowledge of Windows '95, the Microsoft Office Suite '97, and other Red Cross standard software.
• Understanding of, and ability to work within Red Cross policies, regulations, and procedures.

• Any combination of level I or II relief operations and/or DAT experience to include interviewing and completing Form 901.
• Possess a current and active license or certificate per ARC30-3042.
• Complete client case interviews using forms 901, 1475, and 5854A.
• Accurately document conversations and observations per ARC 30-3042.
• Identify needs and match with appropriate community and Red Cross resources.
• Provide referrals and complete follow-up with staff, clients, and community agencies.
• Listen and respond empathetically.
• Communicate effectively orally and in writing.
• Be flexible, adaptable to change, and accept direction, as required, in varied work settings, weather conditions, cultures, and geography.

• Participate in the chapter DMHS program.
• Professional experience with crisis intervention and stress management techniques.
• Current and active mental health license or certificate per ARC 3043.
• Demonstrated ability to work within the DMHS Intervention Standards.
• Understand the role, scope, and limitations of the DMHS function.
• Be flexible, adaptable to change, and accept direction, as required, in varied work settings, weather conditions, cultures, and geography.

• General work experience providing familiarity with basic computer operations, data entry, interviewing, and customer service.
• Research and complete concise, accurate, and legible case documentation.
• Knowledge and understanding of ARC 3044 and ARC 3044D.
• Knowledge of direct services and Damage Assessment functions.
• Knowledge of the Red Cross forms used for DWI and the information required for the forms.
• Basic computer knowledge and typing proficiency.
• Exhibit good telephone etiquette and interviewing skills.
• Communicate effectively orally and in writing.
• Be flexible, adaptable to change, and accept direction, as required, in varied work settings, weather conditions, cultures, and geography.

• Any combination of Level I or II relief operation Family Services experiences to include at least 5 interviews from case initiation to case closing.
• Complete case interviews with form 901 in office and field settings.
• Appropriately use the Standardized Emergency Assistance Price List (ARC 4416).
• Accurately document conversations and observations per ARC 3045.
• Identify needs and match needs with appropriate community and Red Cross resources.
• Appropriately write Disbursing Orders (140C/140N) for Class 2-6 items.
• Provide referrals and complete follow-up with clients and community agencies.
• Listen empathetically.
• Communicate effectively orally and in writing.
• Be flexible, adaptable to change, and accept direction, as required, in varied work settings, weather conditions, cultures, and geography.

• General knowledge of fund raising, marketing, and public affairs.
• Strong interpersonal skills.

• Experience in any function of the local unit's disaster services activities.
• Effectively solve problems.
• Promote, develop, and maintain productive and amicable working relationships with diverse individuals, local units, chapter management, and relief operation leadership.
• Complete assigned tasks within specified time frames.
• Communicate effectively orally and in writing.
• Be flexible, adaptable to change, and accept direction, as required, in varied work settings, weather conditions, cultures, and geography.

• Experience in any function of the local unit's disaster service response.
• Experience with local, state, or federal government emergency preparedness organizations.
• EOC exposure or experience at the local level.
• Effectively solve problems.
• Promote, develop and maintain productive and amicable working relationships with diverse individuals, groups, and units, including peers and supervisors.
• Complete tasks within specified time frames.
• Communicate effectively orally and in writing.
• Be flexible, adaptable to change, and accept direction, as required, in varied work settings, weather conditions, cultures, and geography.

• Experience in the local unit's disaster services response.
• Community outreach experience.
• Familiarity with organizations representing diverse constituencies, e.g., cultural, ethnic, gender, persons with disabilities, senior citizens
• Effectively solve problems.
• Promote, develop, and maintain working relationships with the staff of other functions.
• Listen empathetically.
• Be sensitive in human interactions to diversity and inclusiveness.
• Communicate effectively orally and in writing.
• Be flexible, adaptable to change, and accept direction, as required, in varied work settings, weather conditions, cultures, and geography.

• Experience in any function of the local unit's disaster services program.
• Union membership.
• Community outreach experience.
• Familiarity with labor organization at the local, state, and national level.
• Effectively solve problems.
• Promote, develop, and maintain working relationships with the staff of other functions.
• Listen empathetically.
• Knowledge of or experience with labor groups and agreements.
• Communicate effectively orally and in writing.
• Be flexible, adaptable to change, and accept direction, as required, in varied work settings, weather conditions, cultures, and geography.

• Experience in any function of the local unit's disaster services response program.
• Community outreach experience.
• Familiarity with other voluntary organizations at the local, state, or national level.
• Effectively solve problems.
• Promote, develop, and maintain working relationships with other functions.
• Represent Red Cross to community groups.
• Communicate effectively orally and in writing.
• Be flexible, adaptable to change, and accept direction, as required, in varied work settings, weather conditions, cultures, and geography.

• Participation in the local unit's disaster response.
• Research information in ARC 30-3054.
• Organize a basic filing system.
• Work well with people.
• Exhibit basic computer skills.
• Communicate effectively orally and in writing.
• Be flexible, adaptable to change, and accept direction, as required, in varied work settings, weather conditions, cultures, and geography.

• Work as a good team member.
• Be flexible, adaptable to change, and accept direction, as required, in varied work settings, weather conditions, cultures, and geography.

• Three experiences participating in any type of local disaster response or drills.
• Represent the organization during service delivery.
• Exhibit a general understanding of the Red Cross disaster relief operation structure.
• Be flexible, adaptable to change, and accept direction, as required, in varied work settings, weather conditions, cultures, and geography.

Public Affairs
Required: Public Affairs - I
Recommended: Serving the Diverse Community
Additionally Required for National Disaster Team:

• Public affairs/public relations involvement with local Red Cross chapter or as a PR/media professional.
• Independently operation Microsoft Word software, fax machines, cell phones, and pagers.
• Knowledge of the American Red Cross Disaster Services program.
• Be flexible, adaptable to change, and accept direction, as required, in varied work settings, weather conditions, cultures, and geography.

• Apply regulations and procedures in Records and Reports, ARC 3048
• Perform basic R&R duties such as receiving, editing, processing, and maintaining form 901 and associated forms; receive, issue, edit, and process disbursing orders (DOs); and maintain the master case file and blank copies of DOs.
• Implement requests and follow direction received from supervisors.
• Maintain confidentiality of client information at all times.
• Appropriately seek guidance from your supervisor.
• Maintain a professional appearance and attitude.
• Be flexible, adaptable to change, and accept direction, as required, in varied work settings, weather conditions, cultures, and geography.

• Participation in local unit's response.
• Display commitment of the values and mission of the organization and those of Disaster Services.
• Research information in the ARC 30-3053.
• Exhibit good interpersonal skills.
• Exhibit basic computer skills.
• Communicate effectively orally and in writing.
• Be flexible, adaptable to change, and accept direction, as required, in varied work settings, weather conditions, cultures, and geography.

• Authorized to teach two or more basic disaster services courses, one of which must be for a direct services function; must teach a minimum of three times each year, and must have the required disaster experience to maintain authorization.
• Demonstrate basic disaster services course instructional skills that would indicate a readiness to teach (with coaching) the orientation provided to staff on a disaster relief operation.
• Be flexible, adaptable to change, and accept direction, as required, in varied work settings, weather conditions, cultures, and geography.

Disaster Action Team
Career Development Criteria